FitCard — Support

Last updated: 6 October 2026

Get help

FitCard is a small team. Mail goes to a real person and is usually answered within two working days. There is no phone line and no chat bot.

It helps enormously if you include: your device and OS version, which screen you were on, and what you expected to happen instead. A screenshot is worth several paragraphs.

If the app crashes, shake the phone right afterwards — the device offers to send the diagnostics with your note, and a crash with its logs attached is fixed far faster than one described from memory.

What FitCard is

FitCard turns your own training history into a collectible athlete card. Connect a training source, and the app scores six attributes — Climb, Descent, Pace, Stamina, Recovery and Consistency — and renders them as a card with an overall rating, a rarity tier and a sport position.

FitCard is not a training plan, a coaching service, or a medical device. Nothing in the app is health advice.

Common questions

My card looks wrong / lower than I expected

Two things explain most of it. First, attributes that depend on data your device did not record are scored conservatively rather than guessed — a ride with no power meter is not graded as if it had one. Second, Consistency is measured over a rolling recent window, so a strong month a year ago does not hold it up. Your all-time peaks are kept separately and are not erased by a quiet week.

I connected a source but nothing appeared

Pull to refresh on the card screen first. If it is still empty, disconnect and reconnect the source in Profile → the source's row; the most common cause is an authorisation that was approved on one account and the app being signed in on another.

Why does it ask for an age band?

Because performance has to be read against a comparable field to mean anything. Choosing a band is optional — leave it blank and your card is scored as open class. FitCard stores the band only, never your age or date of birth, and never shows it on the card.

Can I change what the app can see?

Yes, at any time.

iOS Health: Settings → Privacy & Security → Health → FitCard
Android Health Connect: Health Connect app → App permissions → FitCard
Connected training services: revoke in that service's own settings, and disconnect in FitCard under Profile

How do I delete my data?

Email the address above with the subject Delete my data, from the address you signed up with. Deletion is permanent and covers your stored profile, tokens and card. The full detail of what is held and for how long is in the Privacy Policy.

Is anything charged?

No. There is nothing to buy in the current build, and nothing in it charges a card.

What the app does and does not do

Stated plainly, so nothing on your screen is a surprise:

FitCard scores and renders your own training. The social surfaces — feed, clubs, comparing against other athletes — are not switched on.
Card cosmetics you pick apply to what you see; they are not carried between sessions.
Where a screen has nothing real to show, it says so rather than filling itself with invented people. An empty card means no data has reached it, not that the card is broken.

FitCard is on iPhone. For Android, join at fitcard.co.za and you will hear from us first.

Reporting a security issue

Please email the address above with Security in the subject, and give us a reasonable chance to fix it before disclosing publicly. Reports are read by a person, not triaged by a tool.

The legal bits

Operator	FitCard (Pty) Ltd, registration number 2026/470494/07, South Africa
Support contact	support@fitcard.co.za
Privacy	Privacy Policy — POPIA and GDPR, including the Information Officer's details and your data-subject rights